Help & FAQs

Do I need to open an account to shop on your Website?

No, you don’t need to open an account to place an order on our Website. Simply checkout as a guest and provide the necessary details for us to process and deliver your order.

What payment options do you accept on the Website?

For your convenience, we offer all major online payment solutions, such as credit cards, debit cards, net banking, cash cards, mobile payments, online wallets, and cash on delivery.

Do you offer cash on delivery?

Yes, cash on delivery is available on select pin codes. Please make the payment to the full order amount to the shipping provider at the time of delivery.

Is it safe to use my banking and card details on your Website?

Yes, shopping on our Website is completely safe. We use leading payment gateway providers that are Verisign Secured and PCI Compliant. At no point during the payment process do we handle your banking and card details, or store your banking and card details after the order is placed.

Are the prices on the Website inclusive of taxes?

Yes, the prices on the Website are inclusive of all taxes.

I’m unable to complete my order on the Website. What do I do?

Please contact customer care at +91-9987752369 or care@pinklay.com. We’ll be happy to assist you.

Are my personal details safe on the Website?

Yes, we take utmost care in keeping your personal information safe and secure. We do not sell your information to any third-parties. For more details, refer to our Privacy Policy.

How can I give feedback on your products and services?

We’d love to hear from you. You can write to us at hello@pinklay.com.