Shipping & Returns
Do you deliver to my city?
We currently deliver orders all over India. If for any unforeseen reason we are unable to deliver the order to your city, we will notify you of the same prior to us confirming your order.
Is my order confirmed?
You will receive an e-mail confirming your order. If you don’t receive any communication from us within 24 hours, please contact customer care to check the status of your order.
How soon will you ship my order?
Orders are typically shipped within 24-48 hours of the order being placed on our Website. The final delivery of the order will vary based on the order destination and mode of shipment.
How do I track my order?
You will receive an e-mail confirmation once your order has been shipped. The e-mail will include details of the shipping provider and the tracking number. You can track your shipment in Your Orders or by visiting the website of the shipping provider and entering the tracking details.
When will I receive my order?
The final delivery of the order will vary based on the order destination and mode of shipment. You can track the status of your shipment and estimated delivery date in Your Orders or by visiting the website of the shipping provider and entering the tracking details provided by us in the e-mail confirmation.
What if I'm unable to recieve my order?
Our shipping provider will notify you that a delivery attempt was made, and will arrange to deliver the order on an alternate date/time.
Can I cancel an order?
You can cancel your order as long as it has not been shipped. Once the order has been shipped, we cannot accept any cancellations. For any cancellations, please contact customer care.
Can I return or exchange a product?
We hope you love your Pinklay merchandise! That said, in the rare instance that you are not satisfied with your purchase, kindly contact customer care within 48 hours of receiving your merchandise for an exchange or refund. Please ensure that the merchandise is unused, in its original packaging, and in the same condition as you received it, failing which your claim may be denied upon us receiving the product. You can choose to ship the product to our facility using any reputable courier that offers a tracking number or request for a reverse pickup for a nominal amount via customer care. All items must be received by our warehouse within 10 working days of requesting the return in order to qualify for the return.
- Merchandise bought during the sale period cannot be exchanged or returned.
- We do not accept returns or exchanges on infant merchandise for hygiene reasons.
- We do not accept returns or exchanges on ceramics.
What if I receive a damaged product?
We have stringent quality checks in place to ensure you receive defect-free products. In the rare instance that you do receive a damaged product, please notify customer care within 48-hours of delivery of the order. We may ask you to provide details of the damage including photographic evidence. Upon verification, if the damage is found valid, we will make arrangements to collect the damaged product and either replace the product or offer you a full refund via your initial method of payment (for COD payments, the refund will be issued in the form of a store credit). Please ensure that the product is unused, in its original packaging, and in the same condition as you received the product, failing which your claim may be denied upon us receiving the product.
Do I have to pay for shipping of a damaged product?
We offer a reverse pick up facility in select cities where our shipping provider can pick up the damage product(s) at no cost to you. In the absence of a reverse pick up facility, we will request you to ship the products back to us using a reputable shipping provider with a shipment tracking facility. Shipping costs of all approved returns will be reimbursed in the form of a store credit that can be redeemed against any future purchase on the Website. Please contact customer care prior to any order return.
How will I receive a refund for a returned/exchanged/damaged product?
For all standard returns and exchanges, we offer a store credit that is redeemable against any future purchase on the Website. For damaged products, we will initiate a refund once we receive the damaged product and examine the nature and extent of damage. Upon physical verification, if the claim is found valid, we will either replace the product or in case of product unavailability offer you a full refund via your initial method of payment. For COD payments, the refund will be issued in the form of a store credit redeemable on our Website.
How long will it take to receive a refund?
We will process the refund within 5 business days of satisfactorily receiving the product at our facility. This does not include the time your bank will take to reflect the refund in your account.
I haven't received my complete order. What do I do?
If you haven’t received your complete order, please contact customer care within 48-hours of receiving the order. Keep your order number handy along with details of the missing products.
How much do you charge for shipping?
We offer free shipping on all orders above INR 999 (multiple products can be combined under a single order). A nominal charge of INR 99 will be levied on all order below INR 999.
How do I change my shipping address after placing the order?
You can modify your shipping address as long as your order has not been shipped from our facility. For changes to the shipping address once the order has been dispatched, please contact customer care.
Can I open the COD package before paying the shipping provider?
No, you need to first make the payment to the full order amount. The shipping provider delivering your order cannot accept returns. All returns need to be routed through customer care.
I still haven't received my order. What do I do?
If you haven’t received your order, please contact customer care to check the order status.