I hope you are staying indoors and safe. I wanted to update you of a few measures that we have taken to keep our staff, weavers, artisans, and customers safe.
- In view of COVID-19 advisory, we have closed our store, warehouses, production units, and office until March 31st.
- You can continue to shop online on www.pinklay.com without a worry. Our customer service staff and styling experts are available to answer all your queries through our online chat, WhatsApp, phone, etc.
- Those of you who have already placed orders with us, there is absolutely nothing to worry. We have stocks, your pieces are reserved, and will be shipped at the soonest stable opportunity.
- It's absolutely safe to shop with us. All our product, packaging, and delivery teams follow cleanliness protocols, which has only been strengthened further in the last few days. While our spaces are closed, our teams are working remotely to help you, and get you your orders as soon as possible. However, given that most services including that of our courier partners are facing a complete or partial shutdown, there will be delays. We will keep you informed about it via email and WhatsApp.
- Our teams at HQ and artisans won’t be impacted financially for now; we will continue paying all our staff including the day wage staff as long as possible. We won’t terminate any contracts during this time.
- Finally, you have always been a huge source of support and encouragement for us. In these unprecedented times, once again, we rely on your understanding and cooperation. Please bear with us if your order gets delayed. Know that we are doing our best to sail through this as smoothly as possible.
- Our communication lines are open for all your queries – Monday to Saturday | 10AM - 6PM | firstname.lastname@example.org | Whatsapp/call: +91-9987752369 | DM us on our FB and Instagram handles.
I pray for all of us. This shall too pass. Let’s all use this time to reconnect with ourselves and our loved ones, do things we like the most, and revisit some old hobbies. And, of course sit back, relax, and shop. :-)
Love, peace, and good health!
Founder and CEO - Pinklay