SHIPPING POLICY

1. We ship across India. For international shipping, please visit: https://world.pinklay.com/
2. We charge a non-refundable, flat shipping fee of INR 99 on all orders under INR 2999
3. Orders above INR 2999 enjoy free shipping across India
4. Our standard delivery time is 4-6 working days from order confirmation
5. Your order maybe split based on product availability and to reduce shipping time
6. Pre-order items will be shipped as per timelines mentioned on the product page
7. All furniture orders are shipped within 15-20 days from order confirmation

CASH ON DELIVERY POLICY

1. COD or cash on delivery facility is available on most pincodes across India
2. We do not offer a try-and-buy at the time of delivery or an open box delivery
3. You must first pay the courier partner prior to opening your parcel
4. The courier partner cannot process an exchange or accept returns
5. All returns and exchanges must to be routed through Customer Care

TRACKING YOUR SHIPMENT

1. On placing your order, you will receive a confirmation e-mail and WhatsApp message
2. Similarly, tracking details will be shared once your order has been shipped
3. You can check the status of your order under "My Account"
4. You can also periodically track your order on our Track Your Order page
5. For any assistance, email care@pinklay.com or phone/WhatsApp us at +91-8104136291

Have a question? Chat with us, or e-mail us at care@pinklay.com, or call/WhatsApp us at +91-8104136291. We’d be happy to answer any questions.